Cowboyspin Casino Responsible Gambling
At Cowboyspin we take responsible gambling seriously. We want every player to enjoy controlled play and to know that their safety comes first. This page explains the tools we provide, the limits you can set, and where to go for extra support if gambling stops being fun or becomes a problem.
Our player protection principles
We aim to promote safer play by offering clear controls, transparent information and easy access to support. We monitor account activity to identify patterns that may indicate harm and we act where necessary to protect players. Our approach is practical and non-judgemental; the purpose is to keep play responsible and enjoyable.
Activity-control tools
Players can use several built-in tools to manage their activity. These include deposit limits, loss limits, wager restrictions, session time reminders and temporary account freezes. You can adjust most controls in your account settings and we recommend using them to match your personal budget and lifestyle.
Deposit, loss and time limits
We offer preset and customisable limits to help you stay in control. Typical options include:
- Deposit limits - daily, weekly and monthly caps (for example daily £500, weekly £2,000, monthly £5,000).
- Loss limits - set a maximum you are prepared to lose over a chosen period.
- Session time limits - set a maximum session length and receive reminders or auto-logout when it is reached.
Decreases to limits take effect immediately. Requests to increase limits are subject to a 24-hour cooling period to prevent impulsive changes.
Account breaks and self-exclusion
If you need a break you can choose temporary account freezes from 24 hours up to 1 month. For longer-term help, our self-exclusion options include 6 months, 1 year or permanent closure. Self-exclusion is binding for the selected period and prevents access to the account until the period ends. If you choose permanent exclusion the account will be closed and cannot be reopened.
Recognising signs of problem gambling
Look out for warning signs such as chasing losses, staking more than you can afford, neglecting work or family, borrowing to gamble, or feeling anxious about gambling. If you or someone close to you shows these signs, consider using limits, taking an account break or seeking professional support.
Practical tips to stay in control
- Only gamble with money you can afford to lose and treat play as entertainment, not income.
- Set deposit and loss limits before you start and stick to them.
- Use session timers and take regular breaks.
- Avoid gambling when stressed, tired or under the influence of alcohol.
- Talk to someone you trust if you notice worrying behaviour.
Professional help and support organisations
If you need extra help, trained organisations are available in the UK and internationally. You can contact:
- GamCare - www.gamcare.org.uk
- BeGambleAware - www.begambleaware.org
- Gambling Therapy - www.gamblingtherapy.org
- Gamblers Anonymous (UK) - www.gamblersanonymous.org.uk
If you’d like assistance with account controls or need us to take action, contact our support team via your account and we will help you apply the appropriate measures.