Player Privacy Policy
This Privacy Policy explains how Cowboyspin collects, uses and protects your personal information when you use our online casino and related services in the United Kingdom. We take your privacy seriously and set out below what data we collect, why we need it and how you can manage your information.
Types of data we collect
We collect information you provide directly to us, information generated through your use of our site and data from third-party sources where applicable. This helps us operate your account, process payments and maintain a safe gaming environment.
Personal data
- Name, date of birth and contact details such as email address and postal address
- Identity documents for verification, for example passport or driving licence and proof of address
- Account credentials including username and password
- Customer service correspondence and any records of communications with us
Technical data
- Device and browser information, IP address and operating system
- Site usage data including pages visited, session times and errors
- Cookies and similar tracking technologies used to provide and improve our services
Transactional data
- Deposit and withdrawal records, payment method details and transaction identifiers
- Wagering history, game activity and any bonuses or promotions applied to your account
- Responsible gambling activity such as limits set, self-exclusion and time-outs
How we use your information
We use data to provide and manage your account, process payments, verify identity, prevent fraud and comply with legal obligations. We also use information to communicate about your account, respond to enquiries and improve our services. Where permitted, we may use anonymised or aggregated data for analysis and reporting.
Data protection practices
We protect your personal information with technical and organisational measures appropriate to the sensitivity of the data. This includes encryption for data in transit, access controls for systems and regular security reviews. Access to personal data is restricted to authorised staff and service providers on a need-to-know basis.
Cookies and tracking technologies
We use cookies and similar technologies to remember your preferences, secure your sessions and analyse site usage. You can manage cookie settings in your browser. Some site features may not work correctly if cookies are disabled.
User rights
If you are based in the United Kingdom you have rights in relation to your personal data, including the right to access, correct and delete your information, to object to certain processing and to request restriction of processing. You also have the right to withdraw consent where we rely on it.
Access, correction and deletion
To exercise your rights or update your details, contact us at [email protected]. We will respond to valid requests in line with applicable law. We may need to retain certain records to meet legal, regulatory or accounting requirements.
Information sharing and third parties
We share data with payment processors, identity verification providers, fraud prevention services and other trusted partners who help deliver our service. We may also disclose information when required by law or to protect our rights and the safety of others. Where third parties process data on our behalf, we require contractual safeguards to protect your information.
Privacy policy updates
We may update this policy from time to time. When we make significant changes we will post a notice on the site and, where appropriate, notify you directly. Please review this page periodically to stay informed about how we handle your personal information.